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5 Comments
CraigWi_2640673
SMARTY Maverick
SMARTY Maverick

Stop asking for credit cards to remove the adult content bar.
Some People only have Debit Cards

MSF
SMARTY Genius
SMARTY Genius

@CraigWi_2640673  This is done in an attempt to ensure that only those over 18 have access. You cannot get a credit card unless you are 18.

A debit card is available under 18 and so that is insufficient.

There are other ways to prove age and this article explains what you  need to do: https://help.smarty.co.uk/en/articles/1066648-parental-restrictions

 

KieranAsh33
SMARTY Pioneer
SMARTY Pioneer

Totally agree. I used to be with GiffGaff and they asked for my passport number and it worked and was hassle free

CraigWi_2640673
SMARTY Maverick
SMARTY Maverick

 

@MSF 


My mother in law doesn’t have a credit card, passport, or driving licence. 

So that’s not much help to some people.

Not everyone drives, travels, or have the need for credit cards. She’s 82 so a little unfair that only 3 items can be used. 

Couldn't they use a pensioner’s bus pass.

I understand and agree with the need for the checks. 

There has to be some way. 

Natalie_2037612
SMARTY Moderator SMARTY Moderator
SMARTY Moderator

Hello @CraigWi_2640673 

If your mother in law has a utility bill - this would also be accepted as proof of age. I'm sorry for any inconvenience caused. - Natalie