Wi-Fi calling ‘on another line’

[CliffNa_1332061]

Hi,  I have tried two iPhones , both on the Wi-Fi approved list ,  and whilst I can make calls, incoming calls get the message that I  on another line.  Doesn’t seem to be a problem with a Samsung phone.  Has any experienced this and found a solution?

Thanks.

[Rebekah_150]

This is something that we would need to check your account to assist with if you contact our chat team they can look into this https://smarty.co.uk/contact available daily from 8am – 8pm.