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Waiting to be connected to mobile network after switching/ successfully porting

AlanChe_2638993
SMARTY Pioneer
SMARTY Pioneer
 
2 REPLIES 2

Chalkychap
SMARTY Major Player
SMARTY Major Player

Community members can't look at your SMARTY account, @AlanChe_2638993

Your best option for assistance with your switch would be chatting to SMARTY support team, using their online web chat service, from https://smarty.co.uk/contact - scroll down to "Start a conversation".

Unfortunately the advisers only work between 8am - 8pm on weekdays and at weekends.

 

  

JJP2RidesAgain
SMARTY Teamster
SMARTY Teamster

In addition to the good advice from @Chalkychap what do you mean by “successfully porting” ? Have you received a text and email from Smarty to confirm that your number has been ported across from your previous network ? Successfully porting is not merely giving Smarty your PAC code. 

Regardless of the above, you should still have been able to obtain service on what is effectively your temporary number before your long term number has posted to Smarty.

If you give your new network, in this case Smarty,  your PAC code between 09.00 - 17.00 on a weekday, your number will transfer within 1 or 2 business days.

If you give your new network your PAC code after 17.00, you are deemed to have given them the PAC code the following working day. 

For example, give your new network your PAC code after 17.00 hours on a Tuesday evening, you are deemed to have given them the PAC code on a Wednesday, then your number will port within 1 - 2 business days.