VoLTE disappearing every day

[Charles_2925943]

I was with Three so I know my phone works it's a new phone Cubot Pocket getting calls and all is working BUT every day the VoLTE is disappearing so I won't receive calls,I have to restart my phone every day to get it back this did not happen with Three I've never ever had to reset my phone only until I joined Smarty! Can anyone shed any light on this problem it's silly restarting ones phone every day if this can't be sorted I'll have to wait until 2025 for new SIM only deals come out and leave smarty.

Thanks Chaz 

[SmartyTrousers]

My guess would be that your phone is not fully compatible with Smarty's VoLTE.. see this page for more info. Your phone is not listed on Smarty's list of incompatible devices, but there are hundreds if not thousands of companies making Android phones, so Smarty's list obviously isn't exhaustive.

Note the info on the page that most phones which are not compatible with Smarty *are* compatible with Three, so it's not a case of a phone working fine on Three being compatible with Smarty, as much as you might expect it to be.