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Unable to call Sky landline

JairamP_3546200
SMARTY Rookie
SMARTY Rookie

Hi 

Rookie here, joined Smarty and moved to Sky broadband & viop just a week ago.

Ever since then unable to call my landline!

Others on smarty mobile can't call, it just disconnets without ringing! 

Outgoing calls are okay, the issue is it's just specifically smarty mobile to sky landline , as GiffGaff and Lebara callers are okay!

Looking around, it appears that the problem was reported around November 2024 (from sky community) but I can't see any solution or hacks.

Have informed both smarty and sky and hoping for a resolution... As it will need both Sky and Smarty working together for the benefit of their customers.

Telephony is a utility 😄

Has anyone had the same issue and has it been fixed?

Hopefully this is resolved soon or I will be moving to another mobile network and broadband providers.

Rookie signing off 

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