Says that they have refunded my order but Its still saying that its awaiting my phone number?

[LucasDo_2907136]

So basically I'm new to smarty and I know that there is an outage with 3 atm. But what's going on that its saying they have refunded my order but its still awaiting my number like the sim card is still on its way I'm not sure what to do.

[MSF]

@LucasDo_2907136 Contact Smarty Support via web chat if things are unclear.

[LucasDo_2907136]

I have been reading up things online of when their sim cards have been dispatched that I would receive a message but I haven't. How else am I be able to contact them?

[MSF]

@LucasDo_2907136 Raise a Complaint if you cannot get info.

[LucasDo_2907136]

Sorry to be a paint in the arse where do I find that

[MSF]

@LucasDo_2907136  https://smarty.co.uk/contact bottom of that page

[LucasDo_2907136]

I have but I've had no response what so ever.