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Replacement SIM - old number not transferred

ClaireE_1583734
SMARTY Rookie
SMARTY Rookie

I recently had to request a new SIM card as my old one stopped working. This arrived but has not kept my old/existing phone number. I now seem to have a working SIM with a new number. I desperately need my old number re-instating. Does anybody have any ideas of how I can resolve this? I have emailed SMARTY three times with no reply.

1 REPLY 1

MSF
SMARTY Guru
SMARTY Guru

@ClaireE_1583734  It looks like you ordered a new sim rather than a replacement sim.

A replacement sim would have carried your own number plus your Smarty plan.

I suggest a web chat with Smarty Support Team to see if they can sort this for you.