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Replace my sim with a sim from a shop?

S3495270
SMARTY Rookie
SMARTY Rookie

Hello 

i need to get a new sim but want to keep the same number, i dont really want to wait for it to arrive via the post, 

 

i was wondering if i go buy a smarty simcard from a shop can smarty move my number onto that sim? 

I know o2 used to allow this. 

Thanks in advance 

1 REPLY 1

MSF
SMARTY Guru
SMARTY Guru

@S3495270  If you need a replacement sim due to losing sim, damage etc then you order a specific replacement that will be sent to you and which needs to be activated according to the instructions.

Check out this article: https://help.smarty.co.uk/en/articles/1215834-what-to-do-if-your-sim-card-gets-lost-or-stolen 

Currently, Smarty do not let you use any sim. also, once you order a replacement, your account is temporarily blocked until you activate the replacement - this is a security measure for those who may have had a sim stolen.