Payments

Purchase a Out of Plan Add-on and convert it to Account Credit.

e.g. Purchase a £20 International calls, texts and data Add-on:

Click on the Out of plan add-on box and you will see the following option:

Click on the 'Convert to account credit' button shown above. You now have £20 account credit and this credit will be used to pay for your SMARTY plan each month. 

e.g. If you purchase a plan that costs £5 per month, your account credit will drop to £15. When it renews next month the payment will be deducted from your account credit, leaving you with a £10 account credit balance.

Hi Wendy,

Thanks for the message.

Here is a guide on making payments for your SMARTY SIM;

https://help.smarty.co.uk/en/articles/952716-how-billing-works-with-smarty

 Please feel free to raise a webchat with our Customer Support Team, they can assist you further with any enquiry, they are online 7 days a week between 8am-8pm and can be contacted directly here https://smarty.co.uk/contact      

Remember to ask to 'talk to a PERSON', rather than the bot.

Alternatively, as you have mentioned that you have a disability, you may wish to register to use our Accessibility Services, if this would suit you better.  Give us a call on the number below;

• Email - SmartyAccessibilityServices@three.co.uk
• Tel - 0333 338 1047
• SMS - 08000338011

Have a great day! -Adrian.