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PAC not working

AndrewIm_446948
SMARTY Pioneer
SMARTY Pioneer

O2 PAC smarty says re-check number, Checked it 10x all ok not working, Any way to get the code to work?

1 REPLY 1

Tascha
SMARTY Moderator SMARTY Moderator
SMARTY Moderator

Hi @AndrewIm_446948 a PAC from O2 usually begins with TEL followed by 6 numbers. Does that match what you are submitting? You might also want to try submitting your number beginning with 44 instead of 0 to see if this makes a difference. If it's still failing please get in touch with our customer support team as they will be able to test it and tell you the specific reason for the failure. https://smarty.co.uk/contact