Old Number Porting Unsuccessful

[SarahO_2715336]

I have just activated my sim and received confirmation my old number has successfully ported. However when I didn’t receive a text across my devices I was suspicious. My number in my IPhone 11 Pro is set to the random sim number sent. I’ve tried to change it to my old number and it won’t save. Keeps defaulting to random sim number. Tried turning phone on and off. No joy.  

[Chalkychap · Accepted solution]

Have you tried a NETWORK RESET,  @SarahO_2715336? 

Your iOS user guide should explain this process, which often fixes this issue.

[SarahO_2715336]

Thank-you so much for your help.  This has worked  😀

[JJP2RidesAgain]

That doesn’t mean your porting has been unsuccessful @SarahO_2715336 

You just have to go into the your iPhones settings and change the number - takes about 5 seconds. 

See here :

https://youtu.be/sn4yWVlINnk?feature=shared 

* I AM assuming you have received confirmation via text and email from Smarty that your number has successfully ported from your old network.

EDIT : if you activated your Smarty SIM card today before 5 PM, your number won’t actually port until tomorrow, as porting takes one working day. 

[SarahO_2715336]

Thank-you for trying to help.  I had tried this and it would not let me change the number.  However, a Network Reset, as advised by another member, has worked.