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โ29-05-2024 16:45 PM
I have just activated my sim and received confirmation my old number has successfully ported. However when I didnโt receive a text across my devices I was suspicious. My number in my IPhone 11 Pro is set to the random sim number sent. Iโve tried to change it to my old number and it wonโt save. Keeps defaulting to random sim number. Tried turning phone on and off. No joy.
Solved! Go to Solution.
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โ29-05-2024 16:52 PM
Have you tried a NETWORK RESET, @SarahO_2715336?
Your iOS user guide should explain this process, which often fixes this issue.
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โ29-05-2024 16:57 PM - edited โ29-05-2024 17:00 PM
That doesnโt mean your porting has been unsuccessful @SarahO_2715336
You just have to go into the your iPhones settings and change the number - takes about 5 seconds.
See here :
https://youtu.be/sn4yWVlINnk?feature=shared
* I AM assuming you have received confirmation via text and email from Smarty that your number has successfully ported from your old network.
EDIT : if you activated your Smarty SIM card today before 5 PM, your number wonโt actually port until tomorrow, as porting takes one working day.
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โ29-05-2024 17:02 PM
Thank-you for trying to help. I had tried this and it would not let me change the number. However, a Network Reset, as advised by another member, has worked.
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โ29-05-2024 16:52 PM
Have you tried a NETWORK RESET, @SarahO_2715336?
Your iOS user guide should explain this process, which often fixes this issue.
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โ29-05-2024 17:03 PM
Thank-you so much for your help. This has worked ๐

