Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

No Mobile Data on 3G

BarrieM_3310392
SMARTY Pioneer
SMARTY Pioneer

‎26-05-2025 11:45 AM

Having had some suggestions re not getting any data roaming I tried a simple experiment. I drove along a 19km main road which, according to coverage map, had great 4 and 5G signal. My wife held my phone, which refused to to acknowledge anything but a3G signal with no internet.  I have and iPhone 11 (3/4G only)   Any ideas other than buy a 5G phone? 😢

0 Kudos
1 REPLY 1

RachelM_7667
SMARTY Moderator SMARTY Moderator
SMARTY Moderator

‎26-05-2025 14:23 PM - edited ‎26-05-2025 14:24 PM

Hi  BarrieM_3310392,

We're sorry unfortunately to connect to 5G network your device must be 5G compatible. 

As you have an iPhone 11 your device should be 4G VoLTE compatible but you can try these steps to make sure:

  1. Go to ‘Settings’ on your iPhone

  2. Tap on ‘Mobile Data’

  3. Tap on ‘Mobile Data Options’

  4. Tap on ‘Voice & Data’

  5. If your device is compatible with 4G VoLTE or 5G, you will see either ‘4G’ or ’5G’ already selected.

    If your device is 4G VoLTE compatible, you can view our network status checker to understand if any maintenance or outages are affecting the network in your area: https://smarty.co.uk/network-status-checker

    If you would like further assistance, please don’t hesitate to reach out to our customer care team: https://smarty.co.uk/contact.

    - Rachel

     
0 Kudos
Related Content