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No internet

IanElli_1441003
SMARTY Pioneer
SMARTY Pioneer

Why does my phone work ok if connected with WiFi but if not in a WiFi spot does my phone stop working..? I can't access the internet, can't make calls, surely I should be able to access the 120GB of data I'm paying for.

2 REPLIES 2

MSF
SMARTY Guru
SMARTY Guru

@IanElli_1441003  On wifi, you are using a broadband connection and that is not subject to the vagaries of mobile signal.

Have you done a Coverage check and a Network Status check for the area where you are getting slow service? Are you certain that you have Mobile Data turned on in your Settings?

Stee
SMARTY Pioneer
SMARTY Pioneer

Hi Ian I have data , the lights on my box are normally green,but now the light on the far left is red hence no internet?