no internet

[jsiengi_3289245]

hi i am in RG31 area. i have no internet.  i  had unlimited data. i have used 100gb. suddenly to it stopped working. i added an add on fir 1 gb to try...but still no internet.

is there a problem in the area. i checked the status and there was no problems. 

please help. thankyou

[MSF]

@jsiengi_3289245  If everything was working and your account shows a live smarty plan with data available, then you need to web chat with Smarty Support for them to investigate (if you say that Network Status indicates no problem)