New sim activation

[JamesRa_2096762]

I've recently received a new SIM and have been trying to activate it, but I keep encountering the "account closed" issue. I also have a PAC code to transfer my number. 

Can you help me resolve this? Should I consider making a new email address, or is there a way for you to cancel the old details and start fresh?

James Ra2096762

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[Rebekah_150]

Hey  JamesRa_2096762

I recommend speaking to our chat team they can check your details https://smarty.co.uk/contact available daily from 8am – 8pm.