Forum Discussion
[Network Issue] Service Update - Resolved
Good morning, all services should now be fully restored. Please accept our sincere apologies for any inconvenience and if you are still experiencing any problems, reach out to our customer support team. Thank you for your patience.
Some customers may still be experiencing intermittent issues with our network. Our engineers are working hard to fix it and we apologise sincerely for the inconvenience this is causing
I have tried all of this. As stated, i've been waiting for 17+ hours for a response on the chat. I have tried the sim in another phone and it still doesn't work. Fix your network!
GeorgeV_1644398 I think you'll find that is precisely what the engineers are trying to do.
No need for rudeness towards the staff please.
You think being told to fix your network, that I am a paying customer for (and have experienced issue after issue with), is rudeness? Get a life.
GeorgeV_1644398 It's your tone that's the problem. Ordering people about usually gets you nowhere(...unless you're an NCO in the Armed Forces)
I'm quite sure that Smarty staff and engineers don't get much pleasure from the network being down. They are trying to sort it and 'having a go' at them hardly helps. Good luck with your new network anyway.
I don't think the problem is down to Smarty themselves it appears to be a Three network issue!
On top of this, they cant even be bothered to respond on the chat. It's been more than 2 hours since I initially reached out! Usually it's instant, which means they are clearly avoiding engaging with customers. So next time, please think before you message.
GeorgeV_1644398 Perhaps they are not answering instantly because they are busy with a load of other people messaging them?
