Forum Discussion
Poor customer service
I ordered two 'bonus' sims, one for my mother and one for another friend. The sim for mother was to go to her address and the other to me. Despite my account saying I had now used up my monthly allotment of postal sims no dispatch email was received. Nor were any sims. I had a one hour marathon 'chat' and it was arranged that the sims would be resent. One sim did eventually arrive (mother) but the second did not. I had another 'chat' and was told yet another sim would be sent to my address, needless to say I'm still waiting for both the sim and a dispatch email. I did try today to have another 'chat' about it but the delay and lack of comprehension from the agent, yet again, made me abandon. My mothers sim is up and running albeit with very poor connection speed (0.2 up 3.4 down in the country) and Smarty is making money but it looks like my friend will have to go elsewhere. I did get 'tracking' numbers for the sims via 'chat' but these proved to be usless as the post office does not seem to track the deliveries. Unimpressive.
8 Replies
MSF, I have left comments here so that others can see the level of service that is available to them should they require assistance.
You may have the need to work free for a multi-million pound/euro/dollar company but I will not be stroking your ego.
StrayCat No, it's the level of service that you have received but not necessarily applicable to everyone else.
I do not work for Smarty in any way. I'm just a mug who tries to help a few people and then gets abuse from people like you with a personal axe to grind.
Did you ever bother complaining to the people who might be able to do something about it or is this whingefest better?
Touched a nerve did I?
Note... 'Work for free'
I have not critisised the forum only the poor chatbot/meat assistants who DO work for Smarty. I have spent over 3 hours engaged with this system trying to get resolution. They eventually supplied the two sims, not as requested/instructed and only took 2 months. Poor systems and not conducive to good business.
Well, another sim crd has arrived at my mothers house. I really can't be bothered dealing with the chatbot nonsense and useless meat staff who appear to have no written comprehension skills.
I left the matter for a few more days and still no Sim/s. I doubt either was sent and I can't see the postie pinching sim cards!
With regard to improper treatment I got the feeling the non UK call centre staff neither understood nor cared, the senario was not on the script sheet and they lacked the initiative/ability to rectify. Contemplating the next move.
