My number is displaying as a completely different number when I send texts

[Roseann_2866306]

My number is displaying as a completely different number when I send texts.

I switched to smarty (from 3) in August. I took my old number with me and the porting was straightforward. When people call or text my number, it displays as the number it should be. However, when I text people, it comes from a completely different number.

Why would this happen and how can I change it? 

[Rebekah_150]

Hey Roseann_2866306,

I unfortunatly cannot check your account on this platform if you contact our customer care team they can assist you https://smarty.co.uk/contact available daily from 8am – 8pm.

[MSF]

@Roseann_2866306 It happens because the phone 'remebers' the first number allocated to the sim.

Try a network reset.