My account is showing as closed

[IanRedm_1619083]

I am currently on a group account and want to update my number to include add ons so I can use when I visit Australia. 

the issue is that it is showing as my account is closed, and offers to remove me permanently. I know this is not the case as I use my phone daily. 

any help much appreciated? @Linkstomembers

[Decembersangel]

Hi @IanRedm_1619083 

Are you the group owner? Only they can make any changes for the group OR individual members.
'The group owner will be able to manage everyone’s usage and payments from one place, change plans and purchase add-ons for each SIM.'
Here are some links with regards to group accounts:-
https://help.smarty.co.uk/en/articles/3417277-what-is-a-group-plan
https://help.smarty.co.uk/en/articles/3417274-what-can-group-owners-and-members-see-or-do?
https://help.smarty.co.uk/en/collections/2645150-managing-your-group

If you need further help then you can contact Live Chat:-
https://smarty.co.uk/contact
Type 'talk to a person' in the dialogue box to connect to an adviser.

Good luck x