Lifting Pause on Smarty Plan

[Bhavini_3006242]

Help please.

I need the Pause on my Smarty account stopped & plan made active again.

I’ve renewed my plan & the transaction has gone through, reflecting on Dashboard. Despite this, I’m still unable to use internet & make calls.

Please can someone advise where I can go (with link) to contact a customer service agent??  Tried searching for web chat with but can’t find how to chat to a Smarty CS agent & keep going around in circles on Smarty website.

Thanks in advance, Bhavini 

[MSF]

@Bhavini_3006242  Reply on your other post.

Have you turned off phone and then turned on again? also worth a Network Reset on phone settings.

[Bhavini_3006242]

Hi,

Thanks for the reply.  I did switch phone on & off but that didn’t work.  Friend suggested going to settings to switch of & on again Mobile Data, which I did & solved the problem without Smartly web chat.

I’ve since found where web chat link is, so know where I can go if I need to contact customer services