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Just joined from 3

hcaj_uk
SMARTY Pioneer
SMARTY Pioneer

Hi all,

Just joined Smarty was on 3, my number is still being ported over, but have a question regards 5G.

I was getting that with 3, but now on smarty it's just 4G or 4G+, I live very near to the mast, on the map checker my postcode is well inside the 5G boundary, also my handset is compatible as checked that too.

So why aren't I getting 5G?

3 REPLIES 3

MSF
SMARTY Guru
SMARTY Guru

@hcaj_uk  We don't know because we are community forum members and don't work for Smarty.

I would hazard a guess that 3 customers get priority - they pay more.

hcaj_uk
SMARTY Pioneer
SMARTY Pioneer

Thanks for the warm welcome.

 

Thought I'd ask as seen others asking for help too in here.

 

Probably right, but as I'm paying less than half of what I used to do, I can live with it I guess lol

@hcaj_uk  This sometimes does seem to be the problem.

Smarty provides a super value service that suits a great many of us, but not everyone.

The thing to consider is - is 5G service that important compared to your saving? You have done that comparison and decided you can live with it - a healthy dose of realism! 😁