Group Plan SIM not arrived: unclear how to make sure replacement is correct number

[SarahFi_2856892]

Hi, I manage a group plan with some friends and family, my friend's SIM has not arrived and as group manager I'm trying to order a replacement SIM for her, so I select her, click on the replacement link under the activation link, but at the end of the process it says that the SIM it will replace is the one with my number. I can't see how to select her number as replacement. Or does she have to be the one to log in?

[MSF]

@SarahFi_2856892  Firstly, read through this helpful article: https://help.smarty.co.uk/en/articles/3417274-what-can-group-owners-and-members-see-or-do 

You will need to change over to her account before you order the replacement sim for her number. In the Account Dashboard, click on blue circle at top right hand corner and then choose her account.