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Data & Calls issue

JohnBra_1853536
SMARTY Pioneer
SMARTY Pioneer

‎10-30-2024 02:19 PM

Over the last few days I appear to have an issue with accessing my data and making/receiving phone calls - anyone experienced this?. 

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2 REPLIES 2

MSF
SMARTY Guru
SMARTY Guru

‎10-30-2024 03:29 PM

@JohnBra_1853536 Not really enough info here.

Is it maybe to do with 3G turn off? Is your phone on the compatible list?  https://help.smarty.co.uk/en/articles/8985136-checking-if-your-device-is-4g-volte-compatible

 

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JohnBra_1853536
SMARTY Pioneer
SMARTY Pioneer
In response to MSF

‎10-30-2024 07:36 PM

No my phone is fine, its compatible. So not related to the 3G turn off that I know of. I don't know how much more info I can give, can't use data, can't make or receive calls from various destinations so not just when at home. Would I be able to order a replacement SIM incase my SIM is damaged? How do I do this, if this is an option?

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