cancel
Showing results for 
Search instead for 
Did you mean: 

Charging me

KeithFr_2347839
SMARTY Rookie
SMARTY Rookie

I've gone to a different package but I'm being charged for both simm numbers how do I cancel an old number that I thought was cancelled and I have no way of accessing its account

2 REPLIES 2

MSF
SMARTY Guru
SMARTY Guru

@KeithFr_2347839  You should be able to access an account for each number - either as Group Manager or else as two separate accounts, whichever you chose at the outset.

You then untick the auto renew in the account dashboard for the relevant sim.

MSF
SMARTY Guru
SMARTY Guru

@KeithFr_2347839  If you have forgotten/lost the account details, then you will need to web chat with Smarty Support Team and I'm sure that they will be able to take you through security details to find the account. Have you forgotten the email you used as well as password?