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Change of plan

Anarchist58
SMARTY Maverick
SMARTY Maverick

I changed my plan about ten days before my renewal date but now that my plan has renewed the new data allowance doesnโ€™t show up in the app.

does anyone know if it shows up straight away, or do I have to wait a few days?

3 REPLIES 3

Nicholas_462774
SMARTY Pioneer
SMARTY Pioneer

I'm exactly the same.  I suspect we have to wait.....unless anyone else knows.

I think @MSF may be right. 

I contacted Smarty and it turned out that because I was on a promotion, I couldnโ€™t get a new one (wouldโ€™ve been nice if theyโ€™d said it hadnโ€™t worked). 

Smarty have cancelled my current promotion and the new one will start at my next renewal. 

@Anarchist58  @Nicholas_462774  You cannot buy a plan in advance. I think you need to turn off auto renew and then change the next plan.

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