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Can't receive calls or texts after receiving new sim due to previous one being stolen

CallumEd_780528
SMARTY Pioneer
SMARTY Pioneer

I recently had my phone stolen and had to order a replacement sim card from smarty because of this. After receiving the new sim card, I had issues activating it and had to speak to a couple of people on the live chat to get it working. Eventually they got it to work, but I can only make calls and get mobile data, and can't receive calls or messages at all. If someone calls me it will say that my number is not recognised, and my biggest issue is that I can't log in to all my apps that I need to without verification codes being sent to my number ๐Ÿ˜ฃ I have spoke to multiple people on the live chat, and can't seem to get anywhere with it. I'm currently using an android, but my stolen phone was an iPhone. Anyone have any idea what to do?

 

2 REPLIES 2

Rebekah_150
SMARTY Moderator SMARTY Moderator
SMARTY Moderator

Hey  CallumEd_780528

I am sorry this has been your experience, I have made our escalated level of webchat aware of your issue and they update any open webchat that matches the description you have given. If you do need further assistance there are a few other ways that you can get in touch here https://smarty.co.uk/contact Or you can ask for your chat to be escalated at any time.

Geo_2801
SMARTY Enquirer
SMARTY Enquirer

did you ever sort this? i am having the exact same issue