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[Network Issue] Service Update - Resolved

Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...

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YulianK by SMARTY Community Manager
  • 14850 Views
  • 200 replies
  • 7 kudos

[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 77646 Views
  • 498 replies
  • 8 kudos

Poor downloads

My 3 sim is 5 bars and 75 download.Smarty SIM in same phone at same location is  5 bars and 2.5. Any suggestions?

Bill1892 by SMARTY Pioneer
  • 3351 Views
  • 5 replies
  • 0 kudos

Strange Signal Issues. Not Impressed.

So I recently got an iPhone 13 Pro. Since I received it the phone has been jumping from 3G to 4G where I live, my previous iPhone XR more or less stayed on 4G after what seemed to be very recent upgrades to the network. This is because it used to als...

MarkyR74 by SMARTY Commentator
  • 7959 Views
  • 11 replies
  • 0 kudos

Stolen phone

My Sons phone was stolen, his phone is still ringing and someone is answering. How do I get the number disconnected and the phone blocked? thanks

Receive smarty sim in post.

How long does it take to receive the smarty sim in the post. I've been waiting 11 days now and not received smarty sim. Is anyone else having same issue?.

groups

I have ordered a sim which i will activate on 9th March, can i set up a group (getting a sim for my wife) before i activate?  

Resolved! Travelling abroad

I'm travelling to New Zealand.  I won't be needing my phone for calls or texts.  But I will want to use WiFi, both in New Zealand and the airport WiFi at Doha,Qatar on the way there and back.  Do I need to change my settings or pay any extra to do th...

New customer

Hello I recently signed up for smarty and the plan I was on was £8 FOR 12GB . I then decided that I wanted the £10 30gb one instead which is due to start on the 24th. As I get paid monthly,  the 24th of each month is an inconvenience ( I should have ...

My Sim Pin?

Saw a TV program last night. It said we should protect our SIM card with a PIN number. I don’t know what this is. Can Smarty help?

2g handset for parent

I need to get a big basic mobile handset for my mum. On Amazon it says it is not compatible with Smarty SIM -is this true?

Will non-EU roaming ever have a cheaper option?

After bouncing around a few operators, now on Smarty and extremely happy so far.Runs like a rocket in UK, good reception (so far), price is great, setup/number-porting smooth, 12Gig roaming in EU is more than I'll ever need - only thing spoiling my c...

goldcd by SMARTY Maverick
  • 6503 Views
  • 9 replies
  • 2 kudos

Poor signal quality.

The signal quality is very poor especially indoors. Have to keep moving around to get best reception. Still I guess that's the price you pay for cheap.The upside is your only in a contract for a month. So can review and see if things change.

Jacy by SMARTY Pioneer
  • 1502 Views
  • 2 replies
  • 0 kudos

Sim expired?

My Smarty account expired. I'm considering re-joining. It seems as though my original SIM is de-activated.Do I have to get a new Sim or can existing one be re-activated?ThanksWill

holiday

As a very low Smarty user, going to Europe in March, i will use the service more, what are my options ?