Forum Discussion

LynseyM_4185495's avatar
LynseyM_4185495
SMARTY Pioneer
07-07-2026

Trying to make +44 uk call whilst in the uk but message saying not part of my data plan

I’ve tried to call a +44 uk number whilst in the UK and it won’t connect. I get a follow up txt from smarty saying that my data plan does not support international calls.  How do I resolve this and get my data plan to recognise +44 numbers as not international numbers whilst I’m in the uk? I don’t want to have to update all my contacts to take off the +44!

3 Replies

  • LynseyM_4185495's avatar
    LynseyM_4185495
    SMARTY Pioneer
    07-07-2026

    Yes, it’s my husband’s number and this is the first +44 number I’ve had trying to call me since recently moving to smarty.

    • MSF's avatar
      MSF
      SMARTY Guru
      08-07-2026

      LynseyM_4185495​ Does the call work if you remove the +44 and put in a 0?

  • MSF's avatar
    MSF
    SMARTY Guru
    07-07-2026

    LynseyM_4185495​ Are you certain that it is definitely a standard UK number? Don't forget that Isle of Man, Channel Islands etc are not included in the plans.