App and dashboard inaccessible

[Msk]

I activated my sim yesterday, the sim has started working. However, i cant access the app or the website dashboard as it still shows activating your sim. I have tried everything logging in and out, deleting the app, contacting the support nothing has helped. They dont have a solution and just told me to wait but no tentative time for solution! Dont know what to do as i am stuck as i need my previous number for my work and bank!

[Tascha]

Hi @Msk a technical issue was identified on Friday night that was affecting a small number of customers' dashboards but the team worked diligently to get this resolved as quickly as possible. We do apologise for the issue but it should be resolved now. If you are still having trouble please reach out to our customer care team who will be able to look into this further for you https://smarty.co.uk/contact