Add on data will not activate

[MSF]

@TrevorC_2804656 Not much info here.

Does it show in your account dashboard? correct add on purchased e.g. for use in UK?

If problem persists, you will need a web chat with Smarty Support for them to check your account.

[TrevorC_2804656]

Add on data will not activate, it was for the UK use. But you don’t make it very clear which one to add with the top ups

[MSF]

@TrevorC_2804656 Why do you mean by "You don't make it clear......."? 

We are not Smarty employees - we are forum members like you and just try to assist if we get enough information.

Data Add-ons are on p14 of the Price Guide and seem to be explained clearly.

Like I said, if you are still struggling, web chat with Smarty Support Team.