Forum Discussion
Smarty is very stupiddy...
Wow, nothing but profound problems -- I have paid but they won't hook me hooked me up to to my line. I keep getting chirpy messages telling me to sort out my own phone so I connect woth them! will be asking for my pac code as soon as they (if they know how) get my number transferred. I have discovered recently it is very important to find out if the customer service of a mobile phone company is based in Europe rather than India.. Oops, I forgot to ask, but 1 minute on the Web chat and belatedly figured out to my horror it was India. I am just praying they can manage the number switch before the end of the month. In the meantime I still have my Lycamobile (I was leaving them because they are based in Sri Lanka, haha) I cannot believe Which? have them as a recommended supplier. In the future I will never trust Which?
1 Reply
TomThom_4294804 Well then, it's lucky that you are not tied into any long contract.
Bear in mind also that if you find a supplier with a UK call centre, then you are going to be paying for it.
Having had conversations over web chat with agents, I can't say that it has been any worse than many other companies I have dealt with. Why exactly will a European call centre be better?
Leaving a company because they are based in Sri Lanka?? You always buy British? Everything?
