Forum Discussion

AzimKam_2888468's avatar
AzimKam_2888468
SMARTY Pioneer
04-01-2025

Unable to renew or change my plan

My package was expiring today and it wasn't on auto renew. Now I with app, all types of browsers, clearing cache and cookies as advised by helpline, different payment cards, I can not renew it or ch...
Auto-Renew
Chaning plans
Customer Support
Plans
Alasdai_1154096's avatar
Alasdai_1154096
SMARTY Pioneer
28-06-2025

same here - changed banks and everytime i try to pay the smarty app says ‘oops there ewas a problem’. not exaclty informative. 

  • RachelM_7667's avatar
    RachelM_7667
    SMARTY Moderator
    29-06-2025

    Hi  Alasdai_1154096,

    We completely understand how frustrating this can be ! We're sorry this has been causing you trouble. If you have recently changed banks, we recommend removing the old payment method before updating the new one. 

    Follow these steps to remove and update your payment methods:

    1. Head to your dashboard and click Account settings

    2. Then payment settings

    3. Untick auto-renew and Securely store your card details for future payments

    4. Save these changes by clicking Update payment settings

    5. Now, no details are stored so you can go back into your payment settings and enter new details

    6. Remember to click auto-renew and Securely store your card details for future payments if you want your plan to renew automatically each month! 

      I hope this helps!

      - Rachel