Forum Discussion

13 Replies

    • ZachDow_3324611's avatar
      ZachDow_3324611
      SMARTY Pioneer
      04-05-2025

      I have sent my passport twice for adult content 

      • MSF's avatar
        MSF
        SMARTY Guru
        04-05-2025

        ZachDow_3324611  If you already sent a copy of your ID to the email address on the help page and nothin has happened, then you need to web chat with Smarty Support.

    • Emmanue_2335333's avatar
      Emmanue_2335333
      SMARTY Maverick
      31-03-2025

      hello, good evening, I need your help. I lost my phone and the insurance company requested for a proof of usage

    • MSF's avatar
      MSF
      SMARTY Guru
      01-04-2025

      Emmanue_2335333  You can screen grab from your Account Dashboard the amounts paid for your Smarty plans and also details of usage. I cannot see any other way to prove it.

  • JanPlay_3364039's avatar
    JanPlay_3364039
    SMARTY Pioneer
    15-05-2025

    I’m trying to connect my smarty sim to the internet 

  • Gillian_2585774's avatar
    Gillian_2585774
    SMARTY Rookie
    25-06-2025

    I cannot make calls. It says no network connection. 

    • MSF's avatar
      MSF
      SMARTY Guru
      25-06-2025

      Gillian_2585774 There is a system issue on voice calls - there is a thread being updated by Smarty.