Voicemail needs your name
Is there a way to avoid giving your name on the voicemail? It seems to be compulsory I frequently help my mother with tech problems and advice and I am trying to teach her about phishing etc. she gets a lot of spam calls, she now knows to send unrecognised numbers to VM but she gave her full name on the voicemail, I have overwritten this with another random word but periodically the mailbox seems to reset and she will go through the automated set up steps and give her full name again. I feel like Smarty should not be encouraging anyone to give personal information out like this but it seems that you can’t bypass this. do they have a forum to recommend improvements? thanks
Unable to make calls
Hello, please help!!! I don't make calls very often so thought it was a service issue but I have good signal and 4G, and texts come through fine. Sometimes I can receive calls but I have had SMARTY since September 2025 and haven't been able to make any. I don't use whatsapp or instagram or anything on this phone, only texts and calls (well receive them as I can't make them). I also use the safari app but it's been very temperamental and I thought perhaps because I have an old phone (iPhone 5S) but surely calls would work?! And I have 4G?! When I try to call mobile or landline numbers, and even voicemail, it comes up that it is calling but then is silent with no beeps or anything and doesn't go through. I have voicemails that I can't listen to and need to ring the doctors but I can't!!! I'm paying for data and calls and texts which I haven't been able to use... please can you help fix this issue as I'm paying for a service that I am not receiving.
silent voicemail
my voicemails used to work fine yk "welcome to ur voicemail u have one new message from 07...." then then message plays and now when i try to use it I ring it and it's just complete utter silence. nothing. idk if the voicemails I'm recieving are silent either but it's literally nothing and it's very frustrating because I'm trying to go to uni and what if they are calling about something important?? how the hell do I fix this please 🙏Calls to Lebara
My brother is on Lebara and when I try to call him from Smarty I either get silence or voicemail. Two other members of family and one friend also on Smarty have the same problem calling him. I got him to cancel all call diverts but it made no difference - anyone have ideas? (Also he doesn't receive my SMS messages)
Voicemail Personal Greeting Resets To Default Message Every Few Months
Ever since you introduced the new voicemail system last year, I have noticed my personally recorded greetings keep getting wiped after a couple of months and I have to record the greeting. This has become very frustrating especially when I record an extended absence greeting when I a, on holiday and stop callers from leaving messages and then find that it’s turned itself off and reset all my personal greetings back to the smarty default message. I have spoken to someone on the message system but they were under the impression that the new voicemail system did not have the option to record a person greeting, even though I explained its option 3 on the voicemail menu but they still insisted that the default smarty message was the only option. More training needed here I think. I notice another user has posted the same issue here in the community but smarty just asked them to contact smarty directly, but the user never posted any more replies so not sure if they got it sorted. Is anyone else having this problem? And Smarty why does this keep happening? All was fine under the old voicemail system this new system is a real step backwards.
