Forum Discussion
Can't activate voicemail
Hello all,
I hope you are well.
I am having issues activating voicemail on my Smarty. Namely, I have tried following instructions on the page "activate voicemail" by calling 123 (I also tried calling the international number, as I am in Europe currently), but I am immediately met with "First, call us from your mobile phone. Goodbye" and then it automatically hangs up. I AM calling from my mobile phone, the phone that has the Smarty SIM in it, so I have no idea what to do. All pages I can find on activating voicemail say I should just call 123 or the international number, so I have no idea if anyone else has had this issue before or how to solve it.
I have a voicemail waiting that is most likely professional, and I had no idea voicemail was not active before receiving it. Does anyone know if there is a way to activate voicemail other than calling? Because for some reason, the service is convinced I am not calling from my phone.
Thank you in advance for your help,
Eli
Unfortunately Captain_Eli, I don't believe there is - suspect network operator has configured voicemail this way to reduce the chances of overseas bad-actors hacking your voicemail.
7 Replies
I have the same problem. I have previously accessed voicemail in the UK but I’m abroad for 6 weeks & says I need to set up a pin. Confused!
I'm having the same problem. Is there a solution?
I'm having the same problem. Did you ever discover a solution?
Have you set a PIN for your SMARTY voicemail, Captain_Eli?
Don't think voicemail is accessible unless you've set a PIN, which can only be done on the SMARTY Mobile home network - meaning you'd need to be in the UK to do this.
Thank you for such a quick reply!
I have not set up the PIN yet, it is precisely what I was trying to do. Is there no way to do this outside of the UK?
Unfortunately Captain_Eli, I don't believe there is - suspect network operator has configured voicemail this way to reduce the chances of overseas bad-actors hacking your voicemail.
