Forum Discussion
Unable to make calls
Hello, please help!!! I don't make calls very often so thought it was a service issue but I have good signal and 4G, and texts come through fine.
Sometimes I can receive calls but I have had SMARTY since September 2025 and haven't been able to make any.
I don't use whatsapp or instagram or anything on this phone, only texts and calls (well receive them as I can't make them). I also use the safari app but it's been very temperamental and I thought perhaps because I have an old phone (iPhone 5S) but surely calls would work?! And I have 4G?!
When I try to call mobile or landline numbers, and even voicemail, it comes up that it is calling but then is silent with no beeps or anything and doesn't go through. I have voicemails that I can't listen to and need to ring the doctors but I can't!!!
I'm paying for data and calls and texts which I haven't been able to use... please can you help fix this issue as I'm paying for a service that I am not receiving.
3 Replies
Having exactly the same problems as lollypeaches. Have done everything to try and receive and make calls - nothing and I am missing hospital appointments because of this
JennieM_3770469 If all else fails, try a web chat with smarty Support then:
lollypeaches I would recommend first taking out the sim card and gently cleaning it and make sure it is inserted correctly.
If that doesn't work, try the sim in another phone to see if you have a dud sim or phone.
