Smarty sim not working in Australia
Very disappointed that my Smarty Sim is not working in Australia. Didn’t realise, before travelling, it would be a problem and surprised when I got to Australia that I could only get an SOS mobile connection. My wife’s phone working fine on giffgaff and connecting to a local network. Then read all the related posts about problems people have had with Smarty in Australia. I have bought an Optus esim for data and calls/text (local and international) but still no way to access my calls to/from my usual uk number. If I had known in advance I would have forwarded calls to my uk number onto my wife’s phone before travelling but too late now. Hope Smarty sorts this out soon or I am off to another network.
EU Roaming on an iPhone
Hi Everyone trying to roam with an Apple iPhone I am in Italy on my first overseas trip with Smarty and what a disaster ! I carried out all the instructions from Smarty on how to roam, changed settings, reset my phone, removed the SIM and still could only get intermittent 3G at best in both Bologna and Florence, both big cities with great coverage on all the networks. After a lot of exchanges of emails when I had WiFi my complaint was escalated, and I was then told that this is a KNOWN ISSUE for Apple users on the Smarty network. When roaming you are not able to connect to 4G so at best you will only ever get 3G, and potentially 5G if you can connect to another network manually but this as I have found is intermittent at best. According to SMARTY there will be no fix until end September. Other people in my party are with other providers and had full connectivity (with iPhones) on various networks from stepping off the plane. If you need data when roaming think about another network until this is fixed. From what I can see it is a Smarty only issue which they are conveniently not telling customers about until the complaint is escalated. Smarty seems to be trying to push the blame to Apple saying they are waiting for them to sort out a fix with an over the air update at the end of this month, but Apple phones are hardly new, so come on Smarty sort this out with your partner networks and don’t ruin your reputation.
No roaming data in Portugal
I’ve been on holiday in Portugal for a few days and initially my data was working fine but this morning it stopped working. My roaming is on and the APN is set correctly. I’ve tried resetting and restarting my phone and nothing is working. Any ideas on how to fix? It’s really disrupting my trip as I can’t get bolts or look up directions while I’m out.I'm planning on visiting Poland for a few days then returning to the UK
To everyone reading , Hope yoy can advise me or help . I will soon be visiting Wroclaw, Poland for afew days . I'm from the UK and have the twelve pound a month 100gb Smarty Deal . I want to be able to use my Samsung Android mobile phone while I'm in Poland for the fews . On returning to the UK I want to be able to revert to the tariff I was on . I guuess disable roaming , that is unless I decide to go on holiday again . Can anyone help Regards Andrew
