Day 2 of no service from Smarty
Despite Smarty having taken the fee for the provision of a mobile phone service, day two sees me with my account still paused. This means I can make or receive no phone calls, no texts to other than iPhone users and no effective phone service. This is now becomeing very serious. I have made a formal complaint twice, copies of that complaint emailed to Smarty customer service and complaints in previous posting. Being disabled makes this a living nightmare. My sister has visited me this morning as her usual phone call to me could not be connected. Smarty customer service 'chat' seems incapable of assisting. They offered me a phone number to call but I cannot make phone calls! I seriously wonder whether now is the time to seek assistance in closing down my account with Smarty and going with a proper service provider.Formal complaint regarding SMARTY sent to them and others
Dear Sir/Madam, Re: Formal Complaint Regarding Unjustified Account Suspension and Distress Caused I am writing to raise a formal complaint about the way my SMARTY mobile service was suspended on 1st December 2025 without any warning or valid justification. I have been a loyal SMARTY customer for several years, and the events of today have caused significant disruption, stress, and damage to my confidence in your company. Earlier today, SMARTY collected £8 from my account via Direct Debit as normal. Only a few hours later, my service was abruptly paused. I received no notification prior to this action, and as a result, all incoming and outgoing calls and texts were suddenly blocked. When I eventually managed to contact SMARTY support, I was informed that my usage pattern suggested I was running a business. This accusation is entirely unfounded. I am an elderly and disabled individual who relies heavily on my phone to support my daily life. I also care for my even older mother, who lives six miles away, and whom I phone twice daily. In addition, I volunteer as a telephone befriender for a society that supports elderly and disabled people. My regular calls and messages are solely related to personal care, family support, and voluntary work. I was then told that my level of text messaging indicated “spamming.” Again, this is wholly incorrect. At no point have I used my device for any form of commercial, automated, or inappropriate messaging. The sudden loss of service caused significant chaos and distress. I was unable to contact my mother, relatives, or the vulnerable individuals I support. This not only disrupted my day but also put others at unnecessary risk. I consider SMARTY’s actions to be irresponsible and unacceptable. The lack of warning, the baseless accusations, and the impact on my ability to carry out daily responsibilities have left me extremely disillusioned with your service. I have already contacted Trading Standards and the press because I believe this situation highlights a concerning failure in your customer practices and safeguarding responsibilities. I request the following: A full explanation for the suspension of my account. Immediate reinstatement of my service. Confirmation that my account will not be wrongfully flagged in the future. An apology for the disruption and distress caused. Consideration of compensation for the service loss and the impact on my day. I expect a timely response in accordance with your complaints policy.
Network faults
Smarty have been fixing a fault in L3 5SA LIVERPOOL for the past 11 months, signal is terrible with either no service and dropped calls, in this area it’s not possible to use the Vodafone network yet according to smarty and internet wise the 4G drops too. Does smarty always take this long to fix Network faults ? They obviously know about it as it pops up on smarty’s network checker.
Can’t receive calls
My wife and I have been with Smarty for 6 months and struggle to receive calls. At work nothing, just a voice mail, no missed call notification, phone don’t ring absolutely nothing. It’s horrendous especially if it’s school or doctors. It also happens at home and shopping places …… anyone else have this problem?
WiFi calling not working in iPhones
I moved my whole family to Smarty a few months ago, and calls failed for all of us seemingly randomly - until we realized that it was whenever the call was trying to be made or received over WiFi (we all had WiFi calling enabled, as reception in some areas at home/work isn't great). Never had an issue before with different carriers, and our iPhones are all clearly marked as supporting WiFi calling on Smarty (per https://help.smarty.co.uk/en/articles/4237414-which-devices-are-compatible-with-wifi-calling). We've spent hours on the phone with Smarty, and received zero valuable help (we were told to reboot / reset our phones, and even went as far as completely wiping and resetting some of the phones). One of us even got a new phone iPhone, and it didn't solve the WiFi calling issue. The carrier profile is "Three 66.0", so it seems up-to-date too. Anyone else having issues on iPhones? Smarty support seems completely out of their depth - the reps I spoke to could only repeat that we should reset our network settings repeatedly, blamed the problem on Apple, and weren't even aware that some of the settings were set through their carrier profile file...
Wi-fi calling down
Hello, Iv’e checked network status and it said there is maintenance upgrades in your area but it does’nt say for how long, iv’e been without wi-fi calling for 2 weeks now and the only reason i got broadband (vodaphone btw) was for wi-fi calling because there is no signal in my valley, how do i find out how long wi-fi calling will be off? Smarty website is not working very frustrating, i can’t make calls except via wassapp, this message wont send because you want email verification but iv’e not received one, i’m fed up with this cant talk to a human in customer services i’m leaving for lebara Kind regards david.iPhone: calls and texts fail even with 4G data since Three-Vodafone merger — anyone else?
Hi everyone, I’m wondering if anyone else has seen this. My iPhone 16 Pro often won’t make or receive calls or texts — even though data works perfectly (WhatsApp, Maps, browsing, etc.). The signal icon shows 4G and there’s no sign of a problem until I try to make a call or send a text, someone tells me they couldn’t get through, or a text arrives hours late. When it happens, I can usually fix it by turning off Wi-Fi and toggling airplane mode once or twice. This has been happening only since the Three–Vodafone merger started rolling out. Do I need a new SIM, or is there a network-handover quirk affecting iPhones? Would love to know if any other SMARTY users — especially those who’ve been through similar handovers — have seen this and found a lasting fix. Thanks in advance!New customer. NO Incoming or Outgoing calls
Hi I joined Smarty today and had my number ported across from my previous provider. At 13:16 I received an email to say that my port had been successful. During the afternoon most of the services slowly appeared. At this moment, I can send and receive texts ok, internet works ok, but - I cannot make or receive phone calls. I have just restarted my mobile and retested. It is now 19:25 - it looks like no phone tonight. Very disappointing Smarty. Not a good start. I'd be grateful for any help.
