Forum Discussion

susanpa_1011388's avatar
susanpa_1011388
SMARTY Rookie
11-02-2025

calling 0345 numbers

My husband and me each have smarty sims mine 4gb data hubbies 15gb

he can call 0345 number no trouble mine says I do not have access calling the same number , he does not pay any extra

both phones are samsung mine a20 his a34

do I need to adjust somthing

1 Reply

  • MSF's avatar
    MSF
    SMARTY Guru
    11-02-2025

    susanpa_1011388 This problem does seem to crop up from time to time and I have experienced it. You can in fact call 01, 02 and 03 numbers without paying any extra.

    My theory is that a lot of those 0345 numbers are internet based. This means that your call goes from the mobile system to the 'landline' system and then to an internet based number. I feel that this is where the problem lies.

    Whenever I have tried the same number later on, it goes through. also, it does not always happen with the 0345 numbers either.