User Profile
CherylB_2345010
SMARTY Pioneer
Joined 3 years ago
User Widgets
Contributions
Port in only partically successful
I'm at a loss for what to do now. I requested a PAC from my former mobile phone operator on 11th October and ordered a Smarty SIM, creating a new account on the same day, giving my PAC. I selected 23rd October for my port to occur as I'd like to keep my old number. However, after lunchtime yesterday, I can only receive calls and texts. I cannot make outbound calls and texts, access any voicemail to change the greeting, or connect to mobile data. With the calls and trying to access voicemail, I get the 'You've not been given access to this service' message and text messages failed to send. I spoke to webchat yesterday. I was asked to power down my phone, remove the sim card, wait a while, reinsert the sim and reboot the phone. That's not worked. In fact, I tried that several times. I was asked to wait until the end of the day. This morning, I still only have partial service (inbound calls and texts). I also removed the sim again this morning before resuming the webchat but there's no response on the webchat. What do I do now?2.4KViews0likes3Comments