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That wasn’t the case. I’d been out of the UK for 21 days. I’m now back in the UK and my SIM works absolutely fine. The same thing happened to my son who is also in smarty when he spent 2 weeks in Singapore and Japan. 

I can’t get onto the chat team. Says they’re not available. I’ll try again tomorrow with a vpn in case that’s stopping me getting through to them. 

But I’ve never had this problem before. I’ve tried changing to the other networks as they all equally worked well before but none works now. 

Not a local network issue as my Singapore sim is on the same network as my smarty sim used and no issues with that. 

I’m on a monthly plan as I often go back to the UK and I topped up my add on recently