Sim connectivity - 3G/4G

[Amina-24]

I have no access to my sim since last night. I understand 3G is being phased out but my phone is compatible with 4G so I don't understand why my Sim is not allowing me to use data or make calls. I have gone to Sim settings but whole section is greyed out though it does show 4G available. Is anyone else having similar issues... What's the period for something like this to be sorted, I need a working Sim. 

[MSF]

@Amina-24  Is the phone compatible?

[Amina-24]

Yes I have a honor magic 6 lite phone 

[MSF]

@Amina-24  You can check if it is compatible - see this article: https://help.smarty.co.uk/en/articles/8985136-checking-if-your-device-is-4g-volte-compatible

[Amina-24]

I have a honor magic 6 lite and it's not on the list of uncompatible phones 

[Rebekah_150]

Hey Amina-24

I recommend contacting our customer care team for account specific support https://smarty.co.uk/contact available daily from 8am – 8pm.

[Amina-24]

When is this supposed phase out of 3G going to be completed, is there a date set? 

[MSF]

@Amina-24  It's all in another of the helpful articles: https://help.smarty.co.uk/en/articles/6142278-switching-off-3g 

Did you check the phone by following the detailed instructions in the article I signposted you to?

Have you considered ordering a replacement sim?

Have you also checked Coverage and Network Status for your postcode?