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Port failed on sign up so I chose to port "maybe later" . Now no option to port?

JeKe
SMARTY Rookie
SMARTY Rookie

‎20-08-2025 00:18 AM

I just purchased a monthly sim.  In  the process I could port my current number. I entered the PAC  code but it  said there was an issue right now and to go ahead with the "maybe  later" option and that I could port it after signing up.   So now I have a new account and a SIM on the way, but I see no option to Port my number?  I just see "awaiting number " in my dashboard.  

Any ideas? 

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1 REPLY 1

MSF
SMARTY Guru
SMARTY Guru

‎20-08-2025 08:06 AM

@JeKe  Sounds like they are porting your number. This should happen on next business day before about 5.30pm.

If in doubt, a web chat with Smarty Support will mean that they can check.