Forum Discussion
New user - can't connect to Wifi during transfer period
Thank you for taking the time to reply. I had no service on either provider. I have got the wifi connection working after connecting the iPhone to my Macbook and doing both a software update and restoring the phone (just updating the network settings and APN hadn't worked). I'm too scared to toggle the wifi off and on in case it stops working again (superstition rather than logic).
The wifi connection stopped working this morning - no new apps were downloaded - there is a personal VPN but that wasn't causing any issues previously. I can't know what caused the issue - maybe it was Apple - but being in the transfer period made me suspect the network change. Hopefully this will help anyone in future with the same issue.
Would still appreciated feedback on the general quality of data on Smarty but I guess I'll find out over the next few days once I switch over. After this I think it might be a case of getting what you pay for.
I appreciate any replies to this, even though some give the impression of being from employees rather than customers.
Here are a few things that I could not use my phone for after switching from EE to Smarty - tested over the past week, on my usual commute and around central London: using wifi calling, opening City Mapper to look up live train times, streaming music, loading tiktok videos.
This is my fault for switching without doing any research on networks. I had signed my brother up to Smarty when he arrived to London and I thought it was fine, because he hadn't complained. Now I think I know why sometimes messages between us on FB messenger don't get delivered for days at a time.
I looked up different networks and found that EE has, by a long measure, the best network coverage including 5G. I had been spoiled for years and didn't realise I had it so good. I don't care if it costs more, I switched back this week and am awaiting my new SIM (which unlike Smarty, will come pre-loaded with my number so there won't be days wasted on a different number). It's infuriating not being able to use your phone for basic functions. So I have wasted a lot of time and endured aggravation to end up back where I started - at least now I'm on a cheaper contract with EE with a discount for a new customer sign on applied.
Just to point out, this is the Smarty Community Forum, we are customers just like you, we don’t work for Smarty, with the exception of moderators.
I often wonder whether some of the posters on this forum are a mix of totally clueless and / or shills for other networks.
Regarding the rest of your post, I have never experienced those issues, in London or other major cities. So that’s odd.
Anyway, yes, it’s incumbent on everyone to do proper research before switching to any network. At least you realise that now and that EE fits your needs. I switched away from EE, and experience a better service.
2644212 Having read your post, it's difficult to see what members he can really add.
It does appear to be a simple case that the product doesn't meet your needs and it's understandable that you are moving if you have explored all possibilities.
One thing I will add though - the vast majority of us are NOT employees of Smarty but are members just like you. Any Smarty staff are usually clearly identified (they have an 's" by their name and usually identify as Moderator or similar)
