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New port issue

RhysJam_2624886
SMARTY Pioneer
SMARTY Pioneer

‎03-04-2024 18:21 PM

Hi,

I have had an email to confirm transfer of my old number was successful. The dashboard shows my old number however I cannot currently make or receive calls or texts.

The port only happened at 4pm UK time today. Is there normally a delay from the email and actually being able to use the SIM?

My old sim is also no longer working with the old number so assume something has happened.

Thanks in advance

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1 REPLY 1

JJP2RidesAgain
SMARTY Centurion
SMARTY Centurion

‎03-04-2024 22:51 PM - edited ‎03-04-2024 22:52 PM

This is the Smarty community forum, populated by Smarty users. 

Have you switched your phone off and back on again ? That’s the first thing to do after your number ports to a new network. 

If that doesn’ solve your issue, contact Smarty via webchat, scroll down towards the bottom of this page :

https://smarty.co.uk/contact