maybe fourth time lucky. Where are the sims going to?

[tonyGair_736458]

I have been getting in touch with SMarty at least three times now to tell them my son has lost hos phone and I need a new sim. I am assured sim is on the way and I never get it. Every time I get in touch with smarty through webchat you forget the ongoing saga and I get to explain it .... yet again. But I still get to pay the monthly fees. I am close to switching provider.

[MSF]

@tonyGair_736458 I reckon it's time that you raised this as a Complaint. You don't say what time period is involved. You say that you pay the monthly fees - how long are we talking about? What has he been doing for a workable phone?