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Cancelling my data only plan

BrianWa_1755075
SMARTY Rookie
SMARTY Rookie

How do I cancel my data only SIM card  but keep my phone SIM card working 

1 REPLY 1

MSF
SMARTY Guru
SMARTY Guru

@BrianWa_1755075 Do you have them on one Group account or on two separate accounts?

Group - if you no longer renew the smarty plan for the data only sim then you will receive a 'warning' email after 180 days and the sim will be deactivated after a further 40 days.

Individual - same process - do not allow auto-renew for the data only sim. In this case, you would need to log into the individual account to do that.