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Activation query

DonnaRy_2097566
SMARTY Pioneer
SMARTY Pioneer

‎26-12-2023 20:27 PM

Hi how can I tell if the sim has been activated ?

it’s for a mobile wifi 

I can’t get an internet connection but can see the device on my networks ? 

Thankyou 

Donna 

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1 REPLY 1

Tascha
SMARTY Moderator SMARTY Moderator
SMARTY Moderator

‎27-12-2023 08:35 AM

Hi @DonnaRy_2097566 I'd recommend logging into your SMARTY account as there you will be able to see whether the plan is active or not. If you haven't done this before then chances are it isn't as you will need to proactively activate the SIM via your online account before you can begin using it!