07-08-2024 09:42 PM
Help! I am new to Smarty, but I am having all sorts of problems with the App… when I log in, I can see the home/landing screen for around 1 second before another screen pop up with a bell at the top and the words “share exciting things with me” with subtext about deals & offers from Smarty. Once this screen pops up it cannot be closed or moved. No access to the app, nothing… I’ve closed & re-opened the app & have even deleted it & re-installed it but to no avail. This is so annoying! My wife who’s also with Smarty, on the same wi-fi network & also uses an Apple device has no issues. Can someone please help. BTW: I am using an iPhone 14 Pro-max with the current iOS.
17-08-2024 02:58 PM
@Andrew13 Long shot here.......you haven't got a vpn operating on your phone by any chance?
I had one via Avast antivirus app and that messed up a few things for me until I worked it out.
19-08-2024 09:50 AM
Hey Andrew13,
If you are still having issues with this I recommend speaking to our customer care team as they can offer account specific advice, https://smarty.co.uk/contact available daily from 8am – 8pm.