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HenryKe_2017578's avatar
HenryKe_2017578
SMARTY Maverick
28-04-2023
Solved

Poor signal after port

Hi all, Today I ported over from Plusnet/EE to Smarty, but am most unimpressed so far. I have gone form having full signal to one bar all day, and had mixed messages via customer service as to if my...
  • Chalkychap's avatar
    28-04-2023

    EE and SMARTY use different mobile network infrastructure, so having a good signal with EE in one location doesn't guarantee SMARTY will also have a good signal.

    Your number being transferred doesn't affect the SMARTY Mobile signal you get at any given location. 

    SMARTY Mobile might have a network fault or other service issues at your location HenryKe_2017578.

    Use your postcode to check at https://www.three.co.uk/support/network_and_coverage/network_support.